• On Jun 18, 2021
    Thomas from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Just Moved. My old email account was deleted. Now I cannot change it in My Disney Experience because it wants to send a code to the old email address that is not valid. Any ideas how to fix this?

    Heigh-Ho Thomas,

    I am happy to point you in the right direction to regain access to your My Disney Experience and finally have control again over this magical vacation hub. I recommend reaching out to a Cast Member, in web support, to assist you with this conundrum by calling (407) 939-4357. Phone lines open up at 7:00 a.m. Mickey Time. Cast Members are currently experiencing a high call volume so I recommend dialing when phone lines open. Typically, with a couple of taps on their handy-dandy keyboard, they are able to switch emails after confirming you are the true recipient and you can once again continue planning your Walt Disney World vacation.

    Continue to reach out to us for any further curiouser and curiouser inquiries you may have and follow the Disney Parks Blog for updates about Walt Disney World’s 50th Anniversary Celebration. It is sure to be a magical and memorable time all around the Walt Disney World Resort. 

    Have a Practically Perfect Day,

    Amy M. 
thumbnail image for Amy

Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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