Mom And Son Running through park; RunDisney; incredibles shirt
  • On Dec 17, 2015
    Kalli from PA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My mom and I often travel to WDW together so I am set up on her My Disney Experience account. I have an annual pass. Now my husband and I are thinking of planning a trip. How do I get my pass and information on my own Disney Experience account? Thank you!

    Hi, Kalli!  I think I may be the Disney Princess of making My Disney Experience Mistakes, so I make a lot of phone calls to My Disney Experience support to get myself sorted out.  

    Your mom will have to go into her My Disney Experience account and basically remove you from her Friends and Family list.  She can do that by going into her Friends and Family section, selecting you, click to edit, and then click the button to remove.

    Here's the glitch.  If you have active entitlements listed on that account - which your pass/Magic Band may be - your mom won't be able to remove you from her Friends and Family list.  I have had hit and miss luck with this kind of thing.  I have been able to remove an account for my adult daughter with her annual pass, but not her fiance, who had a multi-day pass.  

    If all else fails, you can contact 407-939-4357 to speak with someone who can do it "behind the scenes".

    For more information, click Removing Friends and Family from My Disney Experience.

    Good luck.
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Meet the Panelist: Anna, New Jersey

My name is Anna and I am a retired teacher with a J.D., a proud Navy wife with 30+ years of experience, mom to three daughters and a son-in-law, and grandmom to three tiny Disney fans. I have planned vacations for all sorts of special occasions and celebrations, but I really enjoy DVC vacations, helping military families, and assisting those with special dietary needs.    Learn More About Anna

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