Hi there, Ashley, glad you found us! I'm hopeful and trust that your daughter was able to get into the
Disneyland Resort. Apologies we are just getting to this question now. With all the great things happening at the resort, it's been a busy time at planDisney! Hopefully this isn't a situation that you have to worry about again, but I can share a few tips in the event that it does.
When a guest misses a monthly payment for their Magic Key pass, it just takes a phone call to the
Magic Key Holder Hotline to remit payment via the phone. Or, they can head to the Disneyland Resort and visit a ticket booth in the esplanade. Once the passes have been reactivated after payment, it does take a little bit of time for the processing. From my experience, logging out of the Disneyland app and sometimes restarting my mobile device has helped passes to reappear.
Again, I hope that your daughter and her friends had a magical visit and that everything worked out so they could all enjoy their day! As
Magic Key pass holders, be sure to check out our special portal in the
Disneyland app that shows limited time and exclusive offerings throughout the year. Right now,
Star Wars Season of the Force is in full motion through June 2. I'm also thrilled to experience
Pixar Fest again this year (April 26 - August 4) and am totally counting down to the official announcement of
Tiana's Bayou Adventure opening for us on the west coast! With so much magic, luckily as pass holders we don't have to pick just one experience! If you have any other questions about being a pass holder or upcoming vacation planning,
please reach out again.
Cheers to a fantastic weekend!
Camille