Pluto with children on Main Street
  • On Jan 6, 2023
    Lisa from NY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I just missed the deadline for downloading my photos. I didn’t take ANY pictures there bc we bought the memory maker. We tried a few times & had difficulty so we gave up & missed the deadline. Can we still purchase the extension? What can we do?

    Welcome to planDisney, Lisa! 

    I’m so glad you stopped by with your question for us. 

    First and foremost, let’s begin by taking a deep breath and then out. I completely understand how you feel because I, too, had forgotten about saving my Disney PhotoPass pictures and was in tears when I realized they had expired. 

    Not all hope is lost, Lisa. Although the pictures on your Memory Maker do expire 45 days from the date they were taken, a magical Cast Member from Disney PhotoPass may be able to help you! Please note that although it’s not always guaranteed, Cast Members do their best to help Guests. You can reach out to a DisneyPhotoPass Cast Member by calling (407) 560-4300

    I will send all the pixie dust your way in the hope that your Memory Maker pictures are restored! 

    I’m glad you had an enchanting visit, Lisa!

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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