Lobby signage
  • On Mar 9, 2024
    Shiela from UT Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi. 2 members of our party are not feeling well. Is it possible to get a refund for our 2nd day?

    Hi Shiela,

    Oh no! I am so sorry to hear that a couple of Guests in your group are feeling under the weather on your Walt Disney World Resort vacation! That has happened to my family before and I know it can feel very disappointing. 

    I know it isn't the news that you want to hear when you are already feeling a little more like Eeyore than Tigger today, Friend, but Walt Disney World Resort theme park tickets are non-refundable and non-transferrable. However, I would give the kind and friendly Cast Members who are standing by to help you a quick call to discuss the situation. Or, if you are staying "In the magic," at a Walt Disney World Resort hotel, I would stroll over to the lobby to chat with a Cast Member at the Concierge desk for suggestions to make the most of your second day. 

    If someone in your crew is in need of medical attention, complimentary transportation to Centra Care Urgent Care can be arranged by a theme park First Aid Center, the Front Desk Cast Members at your Resort hotel, or by calling AdventHealth at the phone number listed here

    Again, I am so sorry that this has happened to your Walt Disney World Resort vacation. Best wishes for a speedy recovery for your family and friends! 

    When you are ready to plan a triumphant return, come back and visit us at planDisney. We would love to help sprinkle some Pixie Dust on your next vacation. 

    Adventure is out there,

    Sally

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Meet the Panelist: Sally, Georgia

"To all who come to this happy place, welcome." I am the lucky wife to my brave Prince, a homeschool mom to two bold and brilliant daughters, and a wine educator. Joining the Disney Vacation Club meant that our family could travel to a "World of yesterday, tomorrow, and fantasy" as often as we could sneak away, so we do! I'm so glad you have joined us and would be thrilled to sprinkle a little Pixie Dust on your next unforgettable vacation! Learn More About Sally

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