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  • On May 31, 2016
    Amanda from NB Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On my MDE app, it has my whole family listed in all our reservations, except for in the "tickets and passes" section, my son is missing. He is 3, and I have already customized his magic band. Any idea why he's not showing up?

    Hi, Amanda!
    Thanks for reaching out to the Disney Parks Moms Panel.

    When you make a vacation package reservation at Walt Disney World Resort, each person in your party receives a MagicBand based on a room reservation, not ticket purchases. I wonder if it's possible your son wasn't included in your park ticket purchases if he was under three-years-old at the time of your purchase. (Children under three get into the parks for free.)

    I would strongly recommend calling the Existing Tickets phone line and talk to a Cast Member about your park reservations. It would also be worth looking at old vacation confirmations in your email to see if there is a ticket reservation specifically assigned to your son. 

    I hope all of your information gets worked out and your whole family can have an unforgettable vacation at Walt Disney World Resort!

    Let me know if I can help answer any additional questions!

    -Jen
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Meet the Panelist: Jen, Missouri

I’m a mom, wife and goldendoodle dog owner who is not afraid to ride a fast roller coaster again and again. I love to travel - which is good since I telework with a job in Washington, DC. I’ve visited Disneyland and Walt Disney World multiple times and it’s fed into my belief that you’re never too old to have fun. I run when I can and recently earned my runDisney Coast to Coast medal! I also love photography and founded an online special needs community. Learn More About Jen

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