mom at computer planning
  • On Jun 21, 2020
    Laura from MI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    My MDE app on my mobile devide shows our reservation in November, but when I log into MDE on my desktop, it says I have no confirmed plans. It also does not show any of my friends/family list. How can I get this corrected before reserving park admission?

    Welcome back to the Disney Parks Moms Panel, Laura!  I am so glad you stopped by with another great question as you plan to return to the magic later this year!

    It sounds like that mischievous Stitch may be having a little fun with your My Disney Experience account.  Let's put on a little Elvis and check you out of the Heartbreak Hotel!  First, I would make certain you are using the same account name and password that you are using on your My Disney Experience App on your device.  If your login credentials match, I would suggest clearing your browser history and cache on your desktop and try to log in again.

    If you find experiment 626 is still wreaking havoc, use your resort reservation number and add it in My Disney Experience on your desktop.  To do this, when logged into your account, navigate to the My Plans page, and click on the dropdown labeled "Add More Plans" found in the Reservations and Tickets section.  Select "Link Reservations and Purchases" and enter your resort reservation on the following page. 

    'Ohana means family, and family means no one gets left behind, or forgotten!  Once you add your resort reservation, if your friends and family linked to that reservation are still missing from your list, I would recommend you call (407)-939-4357 for additional assistance with My Disney Experience.

    Grab a surfboard and enjoy a Hawaiian roller coaster ride back to the Disney Parks Moms Panel if you have any additional questions before your visit, Laura!

    See ya real soon!  Angie
thumbnail image for Angie

Meet the Panelist: Angie, Minnesota

Hello there Castaways! I have followed the adventures of mermaids and pirates alike since I was a young princess myself.  Disney and the sea are two of my passions.  My husband and I, along with our two little adventurers, love traveling the world sailing on Disney Cruise Line.  Let's work together to chart a course to a vacation that you will remember for a lifetime! Learn More About Angie

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