Woman in wheelchair boarding WDW bus
  • On Jun 18, 2024
    Johnathon from WA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I may need to rent a mobility scooter. We are staying at Pop Century, but I was told by the scooter rental company that my resort doesn't allow the scooters to be dropped off at the bell desk without me being present. Is this true?

    Hello Johnathon! 

    Welcome to planDisney! Thanks for visiting us with your question.  Your stay at Disney's Pop Century Resort will be great fun. It's my family's favorite resort and frankly the favorite of many of my friends on the planDisney panel! Access to the Disney Skyliner while staying in a truly Disney-themed Resort at a great value is just perfection. 

    A few years ago the Scooter rental policies in Walt Disney World Resort were refined. Walt Disney World Resort allows the Featured Provider, ScooterBug, to be the only company that can deliver scooters, strollers, and wheelchairs to the Resorts without having Guests present to receive them. Disney Cast Members can manage the deliveries and hold them till they can be picked up. If you purchase from another vendor you will unfortunately have to be present at the time of delivery.

    To help prepare for your trip, you can look over all of the attractions in the Park and their transfer rules for those who use a mobility device. Some rides allow guests to stay on their devices while others require some sort of transfer. It's good to plan and set expectations correctly. Depending on your physical ability, some more vigorous transfers and rides should be done when you know you will feel your best. 

    I hope this was helpful and that you have a safe and magical time!

    Happy Planning!
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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