Sisters in front of Cinderella Castle
  • On Apr 1, 2022
    Kenneth from IL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I may have to cancel my scheduled trip. What is the cancellation policy?

    Ka-chow, Kenneth.

    I'm so glad you followed Lightning McQueen from Radiator Springs and cruised your way into planDisney! I'm sorry to hear you may not be able to proceed with your Walt Disney World Resort vacation as planned. I imagine the excitement you were feeling as your countdown got lower and lower has transformed into sadness. I wish I could send Baymax your way to cheer you up with a giant hug or fist bump.

    Kenneth, the current Cancellation Policy states that cancellations made 30 days or more prior to the arrival date will receive a full refund for all amounts paid. Depending on the package you booked, however, you may be subject to any applicable cancellation fees (if you booked at a third-party hotel, for example). Cancellations made 29 days to 2 days prior to the scheduled arrival will incur a $200 penalty per package booked. The full price of the package booked is nonrefundable for cancellations made the day before or day of your arrival. If you must cancel your trip, I recommend you do so sooner than later to receive any applicable refunds.

    To cancel your reservation, you can either call (407) 939-1936 and speak with a helpful Cast Member or cancel online through your My Disney Experience account. To cancel online, go to your "My Plans" page and scroll down until you see your Resort reservation. You should see the words "Cancel Reservation” under the confirmation number. Click "Cancel Reservation" and walk through the remaining steps to complete the cancellation process.

    Kenneth, there is so much to look forward to at The Most Magical Place on Earth during The World's Most Magical Celebration. Plus, an exciting new attraction, Guardians of the Galaxy: Cosmic Rewind, opens this summer at EPCOT! I hope you are able to make your trip after all, so you can experience all of the EARidescent excitement for yourself. Perhaps you can call and reschedule your trip rather than cancel it altogether? No matter what you decide, know planDisney will be here waiting to help in any way we can.

    Take care,
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Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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