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  • On Apr 23, 2019
    Nicolas from D.F. Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I want to manage my wife's plans but can't. We're already linked via My Family & Friends List, even sharing photos already, but I've tried using the "Update" button and cannot arrive at step where I manage her plans.

    Welcome to the Disney Parks Moms Panel, Nicolas! I think it’s so great that you’re busy planning your next magical vacation to the Walt Disney World Resort with your family! Thanks for stopping by with your question!

    I would try logging on to your My Disney Experience account on your computer, instead of your app. Select "My Family & Friends List", on the right side of your wife’s name, choose "Update." Make sure you’ve selected the option to share “All My Plans” and that may solve the problem.

    When I’ve exhausted every possible way to fix a problem I’m having when I’m in the middle of planning, I just make a quick phone call. You can reach a friendly Cast Member assisting guests visiting from Mexico, by calling +1 (407) 827-7144 or you can email them. You can also try Disney’s Internet help desk at (407) 939-7765.

    Nicolas, I hope I’ve been able to help! If you have any other planning questions you can always visit us here or at Disney Parks Moms Panel en Español.

    Have a wonderful visit!

    Veronica 
     
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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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