Welcome to the Disney Parks Moms Panel, Nicolas! I think it’s so great that you’re busy planning your next magical vacation to the
Walt Disney World Resort with your family! Thanks for stopping by with your question!
I would try logging on to your
My Disney Experience account on your computer, instead of your app. Select "My Family & Friends List", on the right side of your wife’s name, choose "Update." Make sure you’ve selected the option to share “All My Plans” and that may solve the problem.
When I’ve exhausted every possible way to fix a problem I’m having when I’m in the middle of planning, I just make a quick phone call. You can reach a friendly Cast Member assisting guests visiting from Mexico, by calling +1 (407) 827-7144 or you can
email them. You can also try Disney’s Internet help desk at (407) 939-7765.
Nicolas, I hope I’ve been able to help! If you have any other planning questions you can always visit us here or at
Disney Parks Moms Panel en Español.
Have a wonderful visit!
Veronica