Radiator Springs
  • On Aug 19, 2022
    Andy from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My magic key pass disappeared from my mobile device.

    Hello, Andy! Welcome to planDisney!

    I always use the Disneyland Mobile App when I visit the Happiest Place on Earth! Not only is it a convenient way to store my Magic Key for park entry, but I love that I can use it for other things like Mobile Food and Beverage Ordering or to check show times.

    If your Magic Key is no longer in the Tickets and Passes section of your Disneyland Mobile App, there are two possibilities: either your Magic Key expired, or there was a technical glitch in the system. If your ticket expired, you need to renew your Magic Key before you can enjoy the program's benefits again. If your Magic Key is still valid, however, you can simply re-link your Magic Key. First, locate your Magic Key barcode, which would have been emailed to you after your initial purchase, then scan that barcode back into the app.

    I hope you found my answer helpful and that you can resolve this little hiccup quickly. If there are any other questions you would love the planDisney panel to help with, please come back!

    Best wishes,
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Meet the Panelist: Lola, California

To all who come to planDisney, welcome! I'm Lola, a Disney-obsessed mom of one from sunny California. Having grown up just a short drive from Sleeping Beauty Castle, Disneyland Resort quickly became my home-away-from-home. My favorite thing about Disneyland Resort is that it is the perfect playground for people of ALL ages. I am honored to help you, your family and your friends plan a magical experience at Disneyland Resort! Learn More About Lola

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