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  • On Mar 22, 2023
    Mariana from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello! I am a Magic Key holder and opted for the monthly payment plan. However, I just noticed that my latest payment hasn't been charge to my account and I'm worried I might not be able to go to Disneyland until that has been resolved.

    Hey there, Mariana!

    Greetings from one fellow Magic Key holder to another! Congratulations on becoming a member of this group and I hope you enjoy the many perks and benefits as much as I have. For me, there's nothing better than being able to enjoy the magic of the Disneyland Resort multiple times a year which wouldn't be possible without my Magic Key.

    I don't have access to your account, so I can't comment on the status of your payment plan. However, if you call Magic Key Payment Plan Guest Services at 1-800-410-4656, a Cast Member should be able to look up your account and shed some light on the matter. Sometimes, I have found that my payment isn't charged until a few days after the scheduled time, possibly due to weekends or holidays. Also, double check that there isn't a problem with the credit card on file.

    Have you tried navigating to Tickets and Reservations and making a Park reservation? If you have a reservation and your Magic Key is showing up in the Disneyland Mobile App, I would imagine that the Cast Member at the front gate should be able to scan you in to the Park without issue. 

    When you visit, be sure to check out all the delicious foods that are available for the Food & Wine Festival at Disney California Adventure! And if you haven't had a chance to experience Mickey & Minnie's Runaway Railway in the newly redesigned Mickey's Toontown, I highly recommend spending some time in that area of the Park. 

    Mariana, I hope you are able to sort out your payment plan issues and that you were able to use this response. Please feel free to visit us again at planDisney any time you need anything further! We're here to help.

    Have a Magical Day!
thumbnail image for Al

Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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