Father and daughter with bubble maker
  • On Oct 21, 2022
    Rosanna from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello. Our magic kepy paases were renewed in August and in fact were there Sunday, 10/16. However are passes have disappeared from my phone. We had reservations for 10/30 and 12/2 but they are no longer showing up.

    Welcome to planDisney, Rosanna!

    Oh goodness, I’m sorry you are having so much trouble with your Magic Key and Theme Park Reservations showing up. I imagine that’s caused a bit of panic and worry, so let’s see if I can help you restore what’s missing.

    If you are using the monthly payment option for your Magic Key, the first thing you’ll want to do is reach out to the Magic Key billing department at (800) 410-4656 to make sure there are no billing issues with your account. Typically, in cases such as yours, it has something to do with a billing issue. If you aren’t using the monthly payment option, then I recommend contacting a Cast Member on the Magic Key Guest Service team by calling (714) 781-7277 for further assistance. They should be able to look into your account to find out what’s going on.

    As with any technical issue, I also recommend uninstalling, then reinstalling the Disneyland mobile app from your smart device. This assures that you have the most up-to-date version of the app possible just in case that was contributing in any way.

    Rosanna, I hope everything is remedied for you real soon. If we can help with anything else, please stop by planDisney again and let us know.

    Think happy thoughts,
thumbnail image for Alyssa

Meet the Panelist: Alyssa, Texas

Greetings, dreamers of all ages! I'm Alyssa, a lifelong lover of all things Disney and educator of future Imagineers. My dress collection rivals that of any Disney Princess, and I can almost always be found singing a Disney song with a bow in my hair. You can find me exploring all the magic Walt Disney World Resort has to offer on adults-only getaways with my Disney-loving husband or our multigenerational family. Tomorrow is just a dream away, and I would love to help you plan your own magical vacation! Learn More About Alyssa

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