Photo of a fountain featuring Remy from Ratatouille
  • On Sep 11, 2021
    Susan from VA Asked

    We made our reservation at Disney Swan on 9/8/2021. At this time we are still unable to link the hotel reservation to our My Disney experience. We have tried to call the customer service number but have only gotten a message saying all circuits are busy

    Welcome to planDisney, Susan!

    I have stayed at the Walt Disney World Swan Hotel myself, so I am happy to help you out with this!

    The first thing that you should know is that the confirmation number given to you through the company that you booked through may not match the confirmation number that you need to link your reservation to your My Disney Experience Account. If you booked through a third-party website and need this number, you can call the Walt Disney World Swan Hotel, and they will be able to look it up for you. 

    Now, once you have your confirmation number, reservations take around 72 hours to be able to be linked to your My Disney Experience Account. Once your reservation is linked, all you need to do is to get ready to make your advance dining reservations and dream about waking up and hopping on the water taxi to the theme parks. 

    See you real soon!

    Sarah B.  
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Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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