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  • On Jul 16, 2023
    Marcos from Puerto Rico Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I made my disney account with my dad’s information. Then i decide to edit the name and change it to mine. Now that i’m going to to the magicmobile passes 2 of the cards have my name. Does this makes a difference at the park entrance? Can i change one?

    Hi Marcos, 

    Welcome to planDisney! Thanks for bringing your question to us. I’m sorry that you are having a bit of an issue trying to set up your Disney MagicMobile Service in your My Disney Experience account

    Each Guest needs a valid Walt Disney World Theme Park Admission assigned to their name, but don’t worry, like Frozen’s Kristoff, this is just a bit of a fixer-upper! 

    It sounds like you simply need to assign one of the tickets to your dad. The easiest way to accomplish this is to log in to the Walt Disney World Resort website under the My Disney Experience tab. Then select My Family & Friends and scroll to the bottom until you see +Add a Guest. Then select “I’ll enter their name and age.” to add your dad’s information and select 18+ as his age. 
    When you do that, an option will pop up saying “I want to manage all plans for this Guest” or “Invite this Guest to connect.” In your case, Marcos, I recommend that you select “I want to manage all plans for this Guest.” Finally, refresh the webpage to make sure the change has taken effect in your account. 

    Once your dad is listed in your My Family & Friends, go back to the main My Disney Experience tab and select My Plans. Scroll down to My Plans, Reservations and Tickets, and you will see Tickets, Passes & Memory Maker (in small blue font). Select this option and then you should see all the tickets you have available. Both tickets should say they are assigned to you, so over to the right of one of the tickets you will select Reassign Ticket and your dad’s name should be on the list of Family & Friends to whom you can reassign one of the tickets. 

    To make sure this change takes effect in your My Disney Experience app, be sure to close it out and allow it to refresh your account. Once you do that, you should see MagicMobile passes for you and your dad. At the parks, you and your dad will be able to enter the parks with both passes on your one mobile device. 

    If your dad plans to go the parks without you, he will need to have either a “paper” ticket (to receive one, he must show a valid photo ID at a ticket booth at any of the theme parks), a MagicBand or the My Disney Experience app on a mobile device or his Disney MagicMobile pass in an iPhone Apple Wallet.

    Marcos, if the plan above isn’t fixing the issue, please contact a Cast Member who specializes in My Disney Experience, MagicBand, and MagicBand+ technical issues. Once you arrive at Walt Disney World Resort, stop by a theme park ticket booth or other Guest Relations location for additional assistance.

    Fixing up a fixer-upper takes a little time and a little bit of love, but I’m confident you and your dad will be creating magical memories soon! If you have any other questions, please let us know!

    See ya real soon,
    Shannon
thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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