Overview shot of ship and sea
  • On Feb 9, 2023
    Amber from AR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We are looking at booking a cruise and are planning on sailing concierge and booking a cabana on Castaway Cay. If our boat can't dock and we've reserved a cabana, will we be refunded since we couldn't get on the island to use it?

    Ahoy Amber!

    Welcome back to planDisney. A cabana on Disney Castaway Cay sounds like the most perfect way to relax on vacation. No need to pack sunscreen, towels, sand toys, or even snorkel gear because everything is already waiting for you! You'll even have that added convenience of a beverage refrigerator, shower, and dedicated beverage service. I have yet to secure a reservation myself, but I've looked at them longingly as we bike past each time we've visited the island. I'm crossing my fingers you'll get to unwind and enjoy the sea breezes from your own personal cabana hammock.
    When you reserve your cabana or book any Disney Cruise Line activities the associated charges will be billed to your onboard account. My husband and I always like to reserve a massage at Senses Spa & Salon and although we make those reservations in advance of our sail date, our card is not charged at that time. Instead, our onboard account is billed once we've boarded the ship. Keep in mind that you have until 3 days prior to departure to cancel any reserved activities, unless otherwise noted for a specific activity or rental. After that, the reservation is final and non-refundable.

    If your ship is unable to dock at Disney Castaway Cay your pre-reserved Port Adventures on the island, as well as the fees associated with the cabana rental would not be charged to your onboard account. This would also be true for any Disney Cruise Line Port Adventures reserved at other ports where your ship was unable to dock. If your ship is successfully able to port and you skip your reserved activity, you would still be billed those fees.

    Amber, did you know that both Castaway Family Beach and Serenity Bay cabanas also include a one-hour bike rental? This is one of our favorite activities on Castaway Cay so be sure to take in the beautiful island views while you cruise along the paved path. 

    Wishing you a most magical sailing!

    Anchors Aweigh,
thumbnail image for Amy

Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

Related Video

  • thumbnail image for Planning for a Day at Castaway Cay | Disney Cruise Line

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.