Elsa and Anna on Stage
  • On Jun 25, 2020
    Gretta from FL Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    How long does it take to get a refund on our annual pass? I canceled them 5 weeks ago and haven't heard anything yet. I've tried to call the Passholders number many times and the circuits are always busy. Thanks for your help!

    Hi there, Gretta! 

    As I am sure you have heard, Walt Disney World Resort is offering Annual Passholders who have paid in full the ability to receive a partial refund for the period the parks are closed instead of an extension on their pass. If you have a Florida Resident Pass on a monthly payment program, you may also choose to cancel your pass starting in August and receive a refund for any payments made in July and August.

    Gretta, in early July, Walt Disney World Resort will send out additional information about how to select these options. While you have already requested your refund, I have spoken to a few Cast Members who have said that the majority of these refunds have not been processed yet. 

    With all of the changes going on for Annual Passholders at Walt Disney World Resort, it can seem like the phone lines are always busy! That is why I try to call first thing when they open at 7 am. In fact, just last week I only had a 12 minute wait time. My best advice for you would be to wait until after July 15th and call again to check on the status of your refund, as the friendly Cast Member on the phone may be able to give you a more definitive date for your refund at that time.

    Good luck with your refund, Gretta. Please come back here to the Disney Parks Moms Panel if we can help with any future vacations. 

    See you real soon!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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