Girl with sister and dad in front of Cinderelle Castle
  • On Jan 5, 2022
    Shanda from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How long does it take Disney to process the refund of a vacation deposit, when you have had to cancel a Disney vacation?

    Welcome to planDisney, Shanda! We're glad you stopped by with your question!

    Mickey and I are sorry that you have to cancel your upcoming vacation to Walt Disney World Resort, but if there's one thing we've learned from 2021, it's that travel plans are always subject to change. It's happened to me before, too, and it's always disappointing. However, we're here to help!

    I chatted with a Walt Disney World Reservation Agent today, and she told me that you can expect your deposit back in the original payment method in 7-10 business days. However, volume is especially busy these days, so it may take one to two billing cycles to show up on your card. If you cancel a package more than 30 days before arrival, there are no cancellation penalties unless Travel Protection is included. For a room-only reservation, you may cancel 5 or more days prior to your arrival to avoid penalty.

    If you still need to cancel, you can do this online  by logging into your My Disney Experience Account and clicking on "My Reservations." There, you should see a link that says "Cancel Reservation." If you cannot cancel your reservation online, you'll see a message indicating that you'll need to cancel over the phone instead- call (407) 934-7639. 

    Make sure to also cancel any other plans, including dining reservations. You can also change the date on your theme park tickets by going to the My Tickets tab in the My Disney Experience mobile app. Select "Change Tickets" and follow the on-screen directions. You will be shown options to change the ticket type, dates, and the number of days. If there is a price difference between your previous selection and the new one, you'll be asked to pay the difference at check out.

    I hope this makes it a little easier for you, Shanda! If there's anything else you need, including creating new plans, remember, "You've got a friend in me!"


thumbnail image for Eean

Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania! I may have an unusual name, but my passion for Disney is not unique. It's incredible how many people you can find who love talking about "The Most Magical Place On Earth!" I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at my monthly Bunco club for an opportunity to give someone a planning tip to help make their vacation even more magical. Learn More About Eean

Related Video

  • thumbnail image for planDisney Overview

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please log in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.