• On May 4, 2021
    Kelly from FL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    When I log into my disney cruise account, click on castaway club to view my status/past cruise history, nothing populates. It only shows the castaway club levels and associated perks... what am I doing wrong?

    Ahoy Kelly!

    As they say in Finding Nemo, “Welcome aboard explorers! Let’s get this show started!” I love that you are ready to set out from the reef into deeper waters with a Disney cruise. Let’s deep dive into your question because I SEA you are having some issues accessing the Castaway Club member page on the Disney Cruise Line website, and we can’t have that!

    I noticed while I was working on the details for your previous question that the web browser I was using (Google Chrome) was acting quirky and wouldn’t allow me to connect. So I tried using a different web browser and lo and behold, it worked! As the wife to a techie husband who has trained me well, changing web browsers is usually the first thing I check when using the Internet!  I hope the second time’s the charm, and the new Internet browser you use will make it only smooth sailing for you. 

    I’m loving all the new photos and enhancements on the Disney Cruise Line site. For instance, Castaway Club members can access recipes like the signature drink from Castaway Cay, the Konk Cooler and the glorious Chocolate Soufflé from Palo! One new feature is the Castaway Club status box, which tells you precisely how many days in advance you can book new itineraries before the general public. Also, you can see the number of days before sailing you can make your reservations for certain cruise activities. Of course, I’m also loving the new area devoted to the Disney Wish, the newest ship that will join Captain Mickey’s fleet in 2022. 

    We’d love to chat more about Disney Cruise Line, so “just keep swimming” back over to planDisney anytime! We are always in SCHOOL when it comes to vacation planning and like Nemo, we are more than happy to lend a LUCKY FIN.

    Happy Sailing!


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Meet the Panelist: Sherry, South Carolina

Ahoy there! I'm Sherry, a wife and mom to two, lawyer, and blogger from South Carolina. Family time is precious, so making the most of it is a top priority. That's why planning cruises to exciting destinations, trying new port adventures, and experiencing fabulous entertainment and dining is my jam! I'm thrilled to be your personal navigator as you chart your course on your next Disney Cruise Line vacation.  Learn More About Sherry

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