• On Jun 15, 2021
    Lorraine from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Where do I log in to my account? Need to review rect purchases for July 27th 1 day hooper tickets Charged twice as lease advise ASAP THANKS

    Hi Lorraine,

    Welcome to planDisney! I'm sorry to hear you're having a bit of trouble with your account and purchases, and I'd be happy to offer you some suggestions.

    First, you'll be able to access your account and plans online by logging in and clicking the "My Disneyland" link at the top, right-hand side of the page, or via the handy dandy Disneyland mobile app. If you notice on your account that you do have double purchases of the same thing, I'd recommend reaching out to a friendly Cast Member for assistance. You may use the chat feature in the app, make a phone call, or send an email. With so many Mouseketeers planning their return to the Disneyland Resort during this exciting season of reopening, wait times are longer than usual right now. I'd encourage you to either put your phone on speaker and whistle along with the magical music while you work or send an email with as much information about your purchase as possible. I'm sending pixie dust that you can get everything straightened out soon and get back to dreaming about your incredible summertime adventure.

    Thanks so much for visiting us at planDisney, Lorraine, and please let us know if you have any other questions as you're planning your Disneyland Resort experience. I hope you have a truly magical visit!

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Meet the Panelist: Missy, Virginia

Hi!  I'm Missy, a homeschool mom originally from Indiana, but recently transplanted to Virginia.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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