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Woman in wheelchair shopping with friends; Disney Springs
  • On Aug 6, 2024
    Ashlei from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    How do I link my Disney confirmation number in my Disney experience app? When I type in my Confirmation number it says that it is already registered to a person, but that person is me and it won’t show up in my app.

    Hiya Ashlei! 

    Welcome again to planDisney! So sorry to hear that you are having issues connecting your vacation to your My Disney Experience plans. 

    I found some assistance from planDisney technology genius Anne Marie who suggests that you first confirm if your tickets and plans are already linked. If purchased directly through the Walt Disney World site, the tickets link automatically as guests are usually logged into their MyDisney account. I suggest using a computer and an internet browser to check the My Disney Experience plans page and then selecting "Tickets, Passes & Memory Maker." You should see any tickets you purchased here and any Resort reservations under your regular plans page. If you are having trouble with the app then the app could be the problem. I sometimes find the My Disney Experience Mobile App to be a bit glitchy so I suggest closing the app completely and then making sure it's updated. 

    I also want to make sure you are using the right linking page. If you purchased just tickets then link the tickets but if you have a package then head to the "Resort Reservation or Vacation Package" page. (Sorry if I am making you do the same thing over and over again.)

    If you continue to have issues then you will have to speak to the real pros at "My Disney Experience and MagicBands" who can help figure out why things are not linking up properly. I have always spoke to a lovely Cast Member here who knows the ins and outs of the app and managing the accounts properly. 

    I hope this was helpful and you are set up soon! 

    Happy Planning!
    -Nimmy 
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Meet the Panelist: Nimmy, New York

Hey, it's Nimmy from New York! Just like my guy Jiminy Cricket I am your wisecracking and helpful guide to making the best decisions for your Disney vacation! My husband and I work very hard to journey to our favorite place on Earth, Walt Disney World Resort, as much as we can. We have traveled as just adults, with babies, kids, teenagers, and senior citizens. We have seen so many characters, eaten at amazing places, and consumed a ton of Dole Whips. So "give a little whistle" and let me be your guide! Learn More About Nimmy

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