Hi Isabel and welcome to
planDisney! I’m so sorry to hear about your flight trouble, and I’m happy to help you figure out how you can use your theme park tickets for the
Walt Disney World Resort.
If your tickets have expired or you can no longer see them on your
My Disney Experience account, don’t worry, they aren’t lost! You can still use them, but there are a few steps to take to get them back on your account.
Send an email to WDW Guest Services- Ticket Usage at
ticket.usage@DisneyWorld.com including the following items:
-Confirmation numbers you received when you purchased the tickets
-Include your name
-Daytime telephone number where you can be reached
-Where and when the ticket was purchased
-Purchaser’s name
-Form of payment used
Explain your situation in the email and within a few days, Disney will send you a new confirmation number. Just link that number to your My Disney Experience account and go ahead and assign those tickets to guests in your party. You will have a new expiration date and plenty of time to plan your next vacation!
If you have any other questions about those tickets, you can always call the Resort at +1 (407) 827-7144 to speak with a Cast Member.
Isabel, I hope I’ve been helpful! If you have any other planning questions, you can always visit us here or at
planDisney en Español. ¡Siempre es nuestro placer ayudarte con tus planes!
¡Hasta pronto!
Veronica