Walt Disney World Holiday decoration on Main Street
  • On Oct 31, 2022
    Juan from PR Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, last year me and my family bought tickets for the parks, but Covid forced us to cancel the reservations. Now we have plan to visit for Thanksgiving week and my tickets don't show up in system. I got my confirmation number and I need help!

    ¡Hola Juan!

    Bienvenido a planDisney. During the COVID-19 pandemic, Guests with planned trips to the Walt Disney World Resort had to modify their plans, and accommodate for safety procedures instituted throughout the parks and resorts. International Guests who had Disney Resorts Collection hotel reservations or theme park plans, were required to cancel their trip, or present with testing that would allow them to visit the Most Magical Place on Earth. During this time, many Guests, such as yourself, had tickets in their accounts. Your theme park tickets may not show up in the system, which may cause issues when trying to book your Disney Park Pass reservations.

    Primarily, I would try to reenter the confirmation number on the My Disney Experience app or webpage to see if that helps retrieve the tickets. You can also try logging out of your account and clearing 'cookies' which may help reset the website. If you continue to experience issues, you will need to call the Guest Services ticket line, and a Cast Member will be able to assist you in finding the previous tickets and linking them to your account.

    Finally, be sure to visit us at planDisney en español for any future Disney vacation planning needs. My fellow panelists and I are here to help you create magical moments at the Walt Disney World Resort.

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Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families! Learn More About Malanie

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