• On Jul 11, 2017
    Fran from HI Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I want to know. How does the on-board credit works? We just came back from the cruise and statement reads $dollar amount refundable.

    Ahoy, Fran and welcome home from your magical sailing aboard Disney Cruise Line!

    I know it wasn't easy to say "Sea Ya' Real Soon" when you disembarked the ship, but I'm sure the memories you created with your family will be treasured for many yEARs to come. And I hope another voyage was booked so you can look forward to more special moments with Captain Mickey and his seafaring crew in the future. 

    Onboard credits are wonderful to have for your cruise expenses while on the ship. You can receive these credits from Disney Cruise Line when you book a future cruise onboard or you can add them to your account before you set sail through the Gift and Amenities section as a way to pre-pay for some of your onboard fun. Some travel agencies also offer them as booking incentives. If you cruised with a credit, your onboard account should have started with a negative balance so your onboard purchases should have been deducted from your credit first. If an amount was refundable, it should have been charged back to the original form of payment such as your credit card. Typically, credits from Disney Cruise Line or a travel agent are non-refundable. If you used Disney Gift Cards onboard, you can have the remaining amount charged back to the original Disney Gift Card or cards used. I usually spend all my gift card amounts, but always keep the Disney Gift Cards in my stateroom safe just in case! 

    Fran, if you have any further questions about your stateroom folio, I encourage you to call Disney Cruise Line at (800) 951-3532 with your reservation number. Even though it's a past sailing, they will still have access to a copy of your charges and credits. 

    Thank you for continuing to visit the Disney Parks Moms Panel! We always love hEARing from you!

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Meet the Panelist: Nancy, Georgia

Ahoy there!I'm excited to help you plan a magical voyage filled with pixie dust onboard one of the magnificent Disney cruise ships. As a mom of two,I love planning a Disney cruise and can't wait for you to experience all that DCL has to offer. Learn More About Nancy

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