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AA Family at Disney's California Adventure; eating; coaster; Farris Wheel
  • On Nov 30, 2023
    Stephanie from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My key was put into penalty state for 30 days. It was due to lift Nov 28, it’s already Nov 30 & I still cannot make reservations due to the penalty message, how can I fix this?

    Hey there, Stephanie!

    Welcome to planDisney and we're so happy that you came by! I always like to see other fellow Magic Key Holders here and I hope you've been able to visit the Disneyland Resort many times this year with that Key. I've been very thankful to have experienced the Parks multiple times this year so I think that my Magic Key has nearly paid for itself!

    I'm sorry to hear that the penalty state on your Magic Key was inadvertently extended. Were you making monthly payments towards your Pass? I'd heard on social media about technical issues involving a third party payment vendor that delayed processing monthly payments right around that time. I wonder if that might have affected the resolution of your penalty state? I believe that this has been corrected, so if you check now, I suspect that you will be able to make park reservations again. If you still are unable to make reservations, I would recommend contacting a Cast Member at the Magic Key Holders line and I'm sure they'll be happy to assist you. 

    Have you seen some of the merchandise for the Festival of Holidays that was exclusive to Magic Key Holders? I really love that they make us feel special with souvenirs meant only for us and I hope that they continue these offerings! Be sure to check the Magic Key Portal in the Disneyland Mobile App each time you visit to see if anything catches your eye!

    Stephanie, I hope that this response was informative for you. Please write back again if you have any more questions for us. You're always welcome at planDisney and we hope to see you again! Until next time!

    Wishing You a Great, Big, Beautiful Tomorrow!
    -Al
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Meet the Panelist: Al, California

Ahoy there from the heart of Steinbeck Country in central California! I've been visiting the Disneyland Resort since childhood and fell in love with the sense of absolute immersion that the Imagineers have achieved. My favorite attraction is Pirates of the Caribbean because where else can you go from a California day to an evening boat ride in the bayou with "salty old pirates"? I'm a veterinarian and an all-around Disney geek and enthusiast. I'd love to help you plan your next Disneyland trip! Learn More About Al

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