Disney 100 DCA; trolly; night
  • On Sep 5, 2023
    Richard from CA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    On June 25, I purchased a ticket and then realized I didn’t get what I wanted. Your site wouldn’t let me change my ticket and so I canceled it and bought another ticket the way I wanted. Who do I need to talk to for a refund on the cancelled ticket?

    Hi Richard, 

    Welcome to planDisney! I'm happy to assist with your ticket dilemma. First, I'm glad to hear you were able to purchase your preferred tickets for your upcoming visit. There is so much magic awaiting you at Disneyland Park and Disneyland California Adventure Park, I just know you'll have an incredible time.

    Now for some less-than-magical news. Unfortunately, theme park tickets are non-refundable. Though you likely won't receive a refund for your first mistaken ticket purchase, I am happy to share that the value paid for that ticket should still be available to apply to a future visit as long as it is wholly unused and not expired.

    I wish you had brought your question to us sooner because I could have directed you to contact a Disneyland Resort Cast Member by phone for assistance in applying the amount paid directly to your newly purchased ticket. But not to worry, Richard! You can still reach out to a Ticketing Cast Member at (714) 781-4636 and they'll be happy to guide you on how to apply the value to a future visit.  

    It's never hard for me to keep coming back for more magic visit after visit, so I bet you'll find just the right reason to return to Disneyland Resort. Whether it is to experience the Holidays at Disneyland Resort, to sample unique food offerings available during Disney California Adventure Food & Wine Festival, or to enjoy a limited-time experience like the recently wrapped "Rogers: The Musical," there's always something new to experience!

    Richard, I hope you'll find your perfect pixie-dusted reason for a return visit. If we can answer any additional questions in the meantime, please don't hesitate to let us know.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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