Hello Jade,
Welcome to planDisney! I'm glad you stopped by with your question. I know how important
Disney PhotoPass photos are when you arrive home and want to recount the magical memories of your Disneyland Resort holiday, so let's see if we can get those photos for you!
It sounds like you
lost your Disney PhotoPass card. No worries. First, please log into your
Disney account in case the lost
card may have been linked to your account. If not, we have another option to try! Complete the
Find Lost Disney PhotoPass Form to see if the photo can be located by the PhotoPass team. On the form, under "Please Help Me With," select "A missing photo." The more details you can provide, the better. I can't guarantee they will find your photo, but I've used this helpful service a few times and have had great luck!
Jade, for your future visits, I have a tip to offer. If you have a
MagicBand+/DisneyBand+ you can use the band instead of a PhotoPass card. Confirm that your band is linked to your Disney account. When Disney PhotoPass Photographers take your picture, they will tap your band and it will link your photo to your account so you can
download your favorites with ease. I enjoy viewing my photos in my
Disneyland app almost immediately after they are taken. It is Disney magic!
I hope this information leads you to enjoy your treasured photo soon, Jade! Thanks again for visiting us here at planDisney. Let us know if you have other questions; we are here to help!
Wishing you many magical memories,
Shannon