Tiana and little girl at DLR
  • On Dec 20, 2023
    Jade from United Kingdom Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Iv lost my photo receipt and I need the photo

    Hello Jade,

    Welcome to planDisney! I'm glad you stopped by with your question. I know how important Disney PhotoPass photos are when you arrive home and want to recount the magical memories of your Disneyland Resort holiday, so let's see if we can get those photos for you!

    It sounds like you lost your Disney PhotoPass card. No worries. First, please log into your Disney account in case the lost card may have been linked to your account. If not, we have another option to try! Complete the Find Lost Disney PhotoPass Form to see if the photo can be located by the PhotoPass team. On the form, under "Please Help Me With," select "A missing photo." The more details you can provide, the better. I can't guarantee they will find your photo, but I've used this helpful service a few times and have had great luck!

    Jade, for your future visits, I have a tip to offer. If you have a MagicBand+/DisneyBand+ you can use the band instead of a PhotoPass card. Confirm that your band is linked to your Disney account. When Disney PhotoPass Photographers take your picture, they will tap your band and it will link your photo to your account so you can download your favorites with ease. I enjoy viewing my photos in my Disneyland app almost immediately after they are taken. It is Disney magic!

    I hope this information leads you to enjoy your treasured photo soon, Jade! Thanks again for visiting us here at planDisney. Let us know if you have other questions; we are here to help!

    Wishing you many magical memories,

thumbnail image for Shannon

Meet the Panelist: Shannon, Georgia

Hi! I'm a dreamer and doer who loves exploring the big blue world! My love for Disney began at Walt Disney World Resort and after my first Disney Cruise Line vacation I was hooked. I especially enjoy the ships' adult-exclusive spaces and activities while experiencing the magic only Disney can create. A Land and Sea vacation combining an action-packed Walt Disney World Resort visit and a relaxing Disney Cruise Line voyage is my favorite way to do Disney. I can't wait to help you create your magical memories! Learn More About Shannon

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