Hi, Rachel!
Welcome to the
Disney Parks Moms Panel and thank you for bringing us your wonderful questions!
Grocery pick-up in the resort lobby is still complimentary. You do not have to be present at the
resort for most deliveries.
Bell Services can accept your Instacart items and store them until your arrival. They are very good at it and even have a refrigerated area for cold products.
There is now a $6 fee for groceries delivered to Guest rooms. Guests must be present to receive the items in their room so that they can ensure these are stored properly. The $6 fee does not include gratuity and it is charged to the Guest’s folio, which means it will be charged to the credit card associated with the room reservation.
Pro Tip: Let Instacart know whether you prefer your items to be received and stored by Bell Services by adding a note when you order.
Rachel, make sure to have your phone with you in case Instacart needs to contact you to ask about substitutions and such.
I hope this information has been helpful. Please come back with more questions if you need to; we love to help!
See ya real soon!
~Desiree