Mom and Dad planning vacation
  • On Oct 21, 2021
    Jason from NC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I have all info on my Disney experience online hotel and tickets. When I login to app, nothing shows up. Says already linked to my account, but nothing shows on app, just online. Login is same for both online and app. Please advise.

    Welcome to planDisney, Jason!

    The first thing I do when any app on my smartphone is giving me trouble, is update it. Try updating your My Disney Experience app to see if that information will show up for you. Because the app just got a new look for “The World’s Most Magical Celebration” you will see a few new options when you’re searching for your vacation information. 

    To view your Disney Resort Collection hotel information, tap on the three lines at the bottom right of your screen and select “Future Plans.” “Tickets and Passes” are still under the same tab. 

    Jason, if you’re still encountering issues, you can always call (407) 939-4357 to speak to a Cast Member with the My Disney Experience help department.  They will be happy to help you. 

    Thanks for sending us your planning question. If you need any more planning help, you can always come back to visit us. It’s our pleasure to help you with all the details of your next magical vacation!

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Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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