Welcome to
planDisney, Jason!
The first thing I do when any app on my smartphone is giving me trouble, is update it. Try updating your
My Disney Experience app to see if that information will show up for you. Because the app just got a new look for “
The World’s Most Magical Celebration” you will see a few new options when you’re searching for your vacation information.
To view your Disney Resort Collection hotel information, tap on the three lines at the bottom right of your screen and select “Future Plans.” “Tickets and Passes” are still under the same tab.
Jason, if you’re still encountering issues, you can always call (407) 939-4357 to speak to a Cast Member with the My Disney Experience help department. They will be happy to help you.
Thanks for sending us your planning question. If you need any more planning help, you can always come back to visit us. It’s our pleasure to help you with all the details of your next
magical vacation!
Veronica