Boy; Mickey Mouse; Mickey Balloons; Main Street U.S.A; Magic Kingdom
  • On Oct 8, 2023
    Pam from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Im still within my 3p day window on my memory maker purchase but for some reason the watermark has came back on some of my photos and i can't understand why. It want there before but has now popped up on some. Is this just a glitch??

    Hi there, Pam! Thanks for bringing your question our way.

    When it comes to trips to Walt Disney World Resort, I fully believe that pictures are the best souvenirs that you can bring home. This is my favorite way to relive my magical moments again and again! In my opinion, Memory Maker is the best way to make sure that you have access to all of your Disney PhotoPass photos. But oh, bother – I'm sorry to hear that your photos still have a watermark! Let's see if we can get those watermarks removed so you can make the most out of all of your memories.

    First, it sounds like your Memory Maker purchase has already been linked to your My Disney Experience account, which is a great start! To remove the watermark from your Disney PhotoPass photos, you'll need to activate your purchase. To me, the easiest way to activate this purchase is through the My Disney Experience app! Log into the app, tap the three stacked lines ≡ in the bottom right corner, and tap Photos. Tap on any photo, then tap "Activate." Once Memory Maker is activated, the watermarks should be removed from your photos. Of course, if you have any issues with the above steps, you can always call a friendly Cast Member in Disney PhotoPass. They'll be happy to help you with the next best steps that are available to you!

    Pam, please remember that Disney PhotoPass photos expire 45 days after the date they were initially taken, so you'll want to make sure that your desired photos are downloaded before then. And if you have any other questions, please visit us again! 

    You've got a friend in me,
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Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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