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Disney's Hollywood Studio's Tower of Terror
  • On Jul 7, 2024
    Katie from AL Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m trying to reserve our park days and it’s pulling up everybody but 1 listed in our family. I’m not seeing her name at all to add her. I’ve tried refreshing the app multiple times but she still won’t show up.

    Hi Katie,

    Thanks for visiting us here at planDisney with your question! 

    Reaching the stage of Walt Disney World Resort vacation planning when you can make your Disney Theme Park Reservations starts to make everything real, right? Can you almost smell the popcorn as you stroll into Magic Kingdom Park? Hear the music welcoming you to Disney's Animal Kingdom Theme Park? Look to your right! You can almost see the Hollywood Tower Hotel at Disney's Hollywood Studios. (I hear the elevators are a little funky sometimes!) Let's see if we can solve your technology problem and get you back to daydreaming, eh? 

    In the My Disney Experience Mobile App, select the three horizontal lines in the bottom right corner. Scroll down to "Profile" and select "Family & Friends List." Do you see her name on the list? If so, click it and be sure that you have selected to share "All My Plans." (You can change this back to "Only Plans We Share" in the future. 

    If your pal isn't yet listed, scroll to the bottom of the list and select "Add a Guest." The easiest way to connect if you are with your friend in person is to "Scan their linking code." To do this, ask her to open her My Disney Experience Mobile App, go to "My Profile" and then select "Show my linking code." Simply use the camera on your phone to scan that QR code, and you should be connected!  

    Need to connect from afar? No problem! You can also search through connected Guests, or by entering her name and age. 

    Katie, if these steps don't have you back to reserving, planning, and dreaming, then I would recommend that you give the friendly Cast Members a call at the helpline. There might be something small on the back end that they can see to help you quickly and easily. You can find the best phone number to call here, listed below My Disney Experience, MagicBand and MagicBand+.

    I hope that was helpful! Come back and visit us at planDisney with any other questions as you get closer and closer to riding under the magical archway to Walt Disney World Resort. We are here for you! 

    Adventure is out there,

    Sally



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Meet the Panelist: Sally, Georgia

"To all who come to this happy place, welcome." I am the lucky wife to my brave Prince, a homeschool mom to two bold and brilliant daughters, and a wine educator. Joining the Disney Vacation Club meant that our family could travel to a "World of yesterday, tomorrow, and fantasy" as often as we could sneak away, so we do! I'm so glad you have joined us and would be thrilled to sprinkle a little Pixie Dust on your next unforgettable vacation! Learn More About Sally

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