Welcome to planDisney, Noell! That is so exciting you are planning a trip to the Most Magical Place on Earth! However, it's not so magical when you're experiencing tech issues; I would be happy to help!
I'm sending you some pixie dust that this is an easy fix! I'm not the most tech-savvy person, but my good friend,
Tony, always tells me to switch browsers when I run into trouble using
My Disney Experience. For example, if you are using Safari, change to Google Chrome (Safari is not our friend when it comes to our payment screens)! Hopefully, this works like magic, but just in case, wave your wand and say "Bibbidi-bobbidi-boo!" If all else fails, try speaking to a Cast Member at (407) 560-CHAT (2428); They are open from 7:00 AM-11:00 PM EST!
I see your trip is in a few days, Noell! It will be here before you know it. You'll be there at the perfect time to experience the
EPCOT International Flower & Garden Festival. Make sure to get a few Instagrammable selfies with the
Topiaries (the one of Winnie the Pooh and Friends at the UK Pavilion is my favorite)!
Eean