• On Apr 7, 2021
    Ashley from WY Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Im trying to do my online check in but it's telling me a card is required even after ive put a valid one in. There's also no spot to put in a request for a certain room other than king bed or near bus stop. Do I need to call or wait until arrival?

    Hiya Ashley! 

    I’m happy to see you here! Thanks for stopping by with your question for us today.

    Three chEARs for you! Your trip is right around the corner! I love the option of Online Resort Check-In because it means one less stop for me to get to my magical room at a Disney Resorts Collection hotel! And aren’t all the Disney hotels full of excitement and fun? From offerings such as splash-tastic pools, Movies Under the Stars to extraordinary theming all around the Resort hotels, there’s nothing quite like staying in the magic! 

    I went ahead and contacted a Cast Member for you to see what the issue could be and was told you may want to try Online Resort Check-In on another device. For instance, if you’re using your My Disney Experience Mobile, you may want to try it on your desktop. If this doesn’t work, you may want to call the Internet Help Desk at (407) 939-7765 or chat with a Cast Member on the Walt Disney World Resort website so they can look into the matter for you. 

    As far as the room requests go, those have to be called into the Disney Resort Hotel Reservations and a Cast Member will be happy to note them down for you. Requests, of course, are based on availability and cannot be guaranteed, but Cast Members try their very best to meet requests.

    We can’t wait to welcome you to the magic, Ashley! I hope you have an enchanting time.

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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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