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  • On Jan 12, 2023
    Kirsten from NH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to figure out my families Disney email addresses? I know the one I use to log in to my account and manage my family, but I can't find the disney email address.

    Kirsten,

    Thanks for asking your question to planDisney!

    I was just going through a reorganization of my family information in advance of our Spring Break trip and had the same issue. Here is what I had to do, and what might help you out.

    Go to the Walt Disney World website and sign out of your account. After that, click on the sign in button at the top of the main page. When the pop-up sign in window appears, instead of entering your information, click on the "Need help signing in?" option, which you will find just below the large blue "Sign In" button.

    On the next pop-up window, enter the e-mail address you suspect is correct for a given family member. If it tells you that the e-mail address is not in use and offers directions to create an account, then that means it is not the one you are looking for. Simply keep entering possible e-mail addresses for that family member until it prompts you to continue. When it recognizes an e-mail address, you have probably just discovered the answer to your mystery.  

    BONUS TIP #1
    My guess is that Disney would not just post the e-mail addresses of people on your "My Family & Friends" page within your My Disney Experience account, as that is personal information owned by those other people. In my case, with teenagers, it seems like I should have that available to me. But remember, it is family and friends, so they do need to be protective of such information.

    BONUS TIP #2
    If problems continue, you can always find Disney contacts to call at their Help Center. In your case, you will want to call their website support line, at (407) 939-4357. They might be able to help. So give them a ring, and I am sure you will find your way to the magic quickly!

    Good luck in your hunt for the e-mail addresses, and feel free to write me back directly if you have any follow-up questions.

    Have a Magical Vacation!

    Doug
     
thumbnail image for Doug

Meet the Panelist: Doug, Indiana

I am one of the Dads on the planDisney Panel, and I love to help parents plan their vacation, with a focus on showing them how it can be fun for them too. I am also here to help Dads plan some nice surprises for the Moms in their life (they deserve it!). Learn More About Doug

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