Family on room verenda
  • On Jul 23, 2022
    Jaime from SIN Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I'm trying to see my cruise photos, so, I signed in my account and place my castaway member number, but it said the number is incorrect. I double check my castaway number and it is the same I puted in my account, and nothing happened.

    ¡Hola Jaime!

    Bienvenido a planDisney! Wow! How awesome that you've returned from what I can only assume was an amazing time on board a Disney Cruise Line! The Disney fleet has added its newest ship, the Disney Wish, just this past month! Disney Wish is welcoming Guests for a new cruising experience, with interactive dining at Arendelle: A Frozen Dining Experience, and 1923, a throwback to the elegant dining era of Hollywood's heyday! 

    Jaime, I am so sorry that you are having trouble retrieving your photos from your time aboard. Due to several recent glitches, Guests have been having difficulty accessing some of the online areas. My best suggestion is to reach out to Disney Cruise Line Guest Services at and they will be able to help you retrieve your captured moments. 

    Finally, did you know you could ask us questions in Spanish? Visit us a planDisney en español for any future Disney vacation planning advice.

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Meet the Panelist: Malanie, New York

Hi there! The Disney Parks have been a part of my life since I was a little girl. Introducing my children, husband, and family to all the magic that Walt Disney World can offer has led to countless moments with Mickey and Friends, Disney Vacation Club membership and fun on the high seas with Disney Cruise Lines! Our vacations are usually centered around a visit to the Most Magical Place on Earth, and I am super excited to help you plan and create magical moments for you and your families! Learn More About Malanie

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