Hi Robin,
Welcome to planDisney; we are glad you stopped by! I love personalizing my Disney account with the avatar Characters. It's another way to add a little personalized touch to your Disney vacation planning. I'm sorry you are having a hard time getting yours set up, so let's see if we can remedy that.
On the
Disney Cruise Line website, hover over the Already Booked tab, scroll down to My Account, and click on
My Profile. The next page should open with a large generic avatar and your name. Under your name, you should see Change Character. If you click there, the next page should open with a full list of all the Character avatars you can select. Currently, there are 72 to choose from (these could change at any time). Click on your choice and, like magic, you should have a personalized avatar. Unfortunately, avatar selection is not available on the
Disney Cruise Line Navigator app.
You can also change your avatar on the
Walt Disney World Resort website by logging into your account and selecting My Disney Experience. From there, you will see an avatar and your name and under your name, you will see Profile. Click Profile and on the next page, you will see Change Character to update your avatar. If you change your avatar there, it will update to the same Character on the Disney Cruise Line website and in the app.
I hope this gets your Character exactly the way you want it, Robin! If you are still having issues, please
reach out to Disney Cruise Line directly and they will connect you with a Cast Member who can help.
Wishing you many magical memories,
Shannon