Hello there, Giovanni!
Welcome to planDisney and thanks so much for bringing us a wonderful
Walt Disney World Resort vacation planning question.
Oh boy! It sounds like you've just arrived on-site at The Most Magical Place on Earth. I hope your holiday is off to a fantastic start so far! I understand you're having some technical difficulties with the
My Disney Experience mobile app. I'm here to help in every way I can, in order to get you on your way to your perfect Disney day!
Giovanni, it sounds like you've recently arrived stateside and are visiting from an international location. It's possible that the My Disney Experience mobile app is simply confused and hasn't accounted for your change in location quite yet, so I encourage you to delete and re-download the mobile app. Not only should this "reset" your physical location in the app, but it'll ensure you have the most up-to-date version downloaded. Once that step has been completed, check to make sure that your
theme park tickets and/or Disney Resort hotel reservations are appropriately linked in
My Disney Experience. Valid theme park admission is required to complete
Lightning Lane pass purchases, so you'll need to have your tickets linked to your account prior to attempting to purchase.
If you've tried all of the above suggestions and you're still experiencing difficulty, I recommend reaching out to the friendly Cast Members at the
My Disney Experience, MagicBand and MagicBand+ phone line for additional assistance. Alternatively, you could visit a
Guest Experience Team umbrella in any of the four theme parks for step-by-step assistance in person.
I do hope you've found these recommendations helpful, Giovanni, and I hope that the technical difficulties you've experienced haven't slowed you down at all. I'm wishing you a magical and memorable rest of your Walt Disney World Resort holiday, filled with lots of thrilling experiences! If you have any additional questions throughout your visit, you can always stop back by
planDisney again. We're here to help you make the most of your time at The Most Magical Place on Earth!
Warm wishes,
Lauren