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Cinderella Castle Detail
  • On Jan 2, 2025
    Linda from GA Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    I’m scanning my 10 purchased tickets into the app and assigning to family members. After 9 it says scan limit has been reached

    Hey, Linda! 

    Darn it! It sounds like we have a villain tampering with your app! I’m hoping I can help you troubleshoot to get that 10th ticket linked to your account! 

    You should be able to have 10 tickets linked to your My Disney Experience account. All of those tickets should be able to link up with your family member’s accounts as well. Sometimes the scanner can be a little finicky, so I would recommend trying to manually enter the ticket information. You should see a “Type ID” tab next to the “Camera” and “Tap” options within the app when you’re within the “Link Tickets & Passes” page. 

    I hope this helps, Linda, but if you find that you’re still facing some unexpected troubles you can always call the Existing Tickets line at (407) 934-7639. 

    Please feel free to reach out to us again at planDisney for any additional questions!

    See ya real soon!
    Allyn
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Meet the Panelist: Allyn, Florida

Hello! I am Allyn, your personal planDisney companion! I’ve enjoyed most of my life in the heart of Wyoming but am currently living my fairy tale as a wife, mom, yoga instructor, and fine jewelry designer in central Florida! When I’m not galavanting around the Disney theme parks, you’ll probably find me reading a good book, outside playing with my family, or learning to do something new. I truly believe that dreams come true, and I look forward to sharing that magic with you!
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