Star Wars Marketplace
  • On May 11, 2022
    Amy from Staffordshire Asked

    Hi I’m having issues with my savi work shop blade it lights up at the top and bottom but there is a gap in the middle where there is no lights. Sounds work perfect and tried different crystals

    Bright Suns, Amy! You've certainly found your fellow Jedi here at planDisney. The Force is strong with you!

    It sounds like you've returned from a galaxy far, far away and have returned to your home planet of Earth with some new cargo. How exciting that you were able to create a lightsaber from Savi's Workshop - Handbuilt Lightsabers! You must be a part of the Resistance since this secret location in Star Wars: Galaxy's Edge has been kept hidden from the prying eyes of the First Order. However, I'm so sorry to hear that your lightsaber isn't properly working. It sounds like the dark side must have been involved. But fear not! I would love to help you take a few right steps so your lightsaber is battle-ready once more. Obi-Wan Kenobi isn't your only hope!

    First, you may want to try to reinsert the blade into the hilt of your lightsaber. To remove the blade, push the blade firmly into the hilt, twist gently, then pull outward. To reinsert the blade, push the blade firmly into the hilt, twist gently, then let go. It may be that your blade needed to be gently twisted to make sure all pieces were connected to the hilt. Sometimes this reset is all your lightsaber needs to reconnect properly! You mentioned trying different Kyber crystals and I would like to recommend that you make sure the crystals have the larger end pointing up toward the blade when reinserted.

    If you tried the above steps and the blade still isn't lighting up properly, your next best step would be to reach out to a Cast Member (don't worry, they're a part of the Resistance!). You can either call at (877) 560-6477 or email merchandise.guest.services@disneyparks.com and they will be happy to help you with any available next steps.

    I hope I was able to point you in the right direction, Amy! If you have any other questions, please stop by again. And may the Force be with you!

    'Til the Spires!
    Michelle
    Human-Cyborg Relations
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Why hello, dreamers of all ages! I’m a lightsaber-wielding, Mickey waffle-loving, adventure-seeking kid at heart! My husband and our pup live in a little town near Pittsburgh that we affectionately call Main Street, U.S.A. We consider Walt Disney World Resort our second home and I’m so excited to help you add even more magic to your Disney vacation! Learn More About Michelle

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