Welcome to the
Disney Parks Moms Panel, Mary! Thank you so much for bringing us your question! How exciting you have a vacation planned for this upcoming September!
As you probably know a request for a room in a particular section or floor of your
Disney hotel can be made in advance; however, they are never 100% guaranteed because they will solely depend on availability at the time you check-in.
This is what I would recommend you do. Be sure to add a note to your reservation on your
My Disney Experience account (either on the website or app) or by calling (407) 939-1936. Once you have completed the check-in process, if you notice your request has not been granted, you may stop by the lobby to ask if there is availability on the first floor. I am sure the Cast Members at the Front Desk will do their very best to try and accommodate your request if it is under their control.
Mary, I hope this information is helpful. Please come back with more questions; we are happy to help!
Wishing you a fantastic vacation!
~Desiree