AA Family; Big Thunder Mountain; Frontierland; Magic Kingdom
  • On Jun 26, 2024
    Suhanya from ON Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi I’m Canadian but my Disney trip start on July 16, on July 23 we will do a split stay so will move to our second Disney hotel. What time on July 17 can I book the new geani plus for July 24th

    Hello there, Suhanya!

    Thanks for coming back with another great question. I'm happy to help!

    Like you, I'm eager to take advantage of advance planning when Lightning Lane Multi Pass and Lightning Lane Single Pass roll out. These services will replace what we now refer to as Disney Genie+ Service and Individual Lightning Lane, respectively, on July 24, 2024. As you've seen, guests of Disney Resorts Collection hotels and select other eligible resorts will have access to advance planning up to 7 days before their check-in date while off-site guests will have access beginning 3 days before their ticket start date. However, this will not be available to anyone until July 24. Before that day, guests can continue purchasing and using Disney Genie+ Service as it currently exists.

    I know you are excited to secure your plans for that first day, but unfortunately, you will not be able to plan 7 days out for this particular visit since your dates are within the transition period. If you have multiple days of admission associated with that July 23rd check-in you can purchase Lightning Lane Multi Pass and schedule 3 eligible attraction return times per day beginning at 7 a.m. EST on July 24. As you make your selections that first morning, you'll be able to choose dates, parks, and attraction selections for any additional ticketed days. Once the system is fully rolled out you can enjoy advance planning for future trips. The access simply won't be available in the My Disney Experience Mobile App for anyone until the changes are launched.

    I know this is not the answer you hoped for, but I think it's still pretty exciting that you'll be among the very first guests to utilize this new and improved system. I can't wait to plan out my next trip and coordinate our favorite experiences around dining reservations. This will be a welcome change from the daily morning hustle I've experienced on my last few visits.

    Suhanya, I hope this clears up any confusion. If you have additional questions or need further clarification please come back and let us know. You are also welcome to contact a Cast Member by phone for assistance.

    Magic and memories,
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Meet the Panelist: Amy, North Carolina

Hi, I'm Amy- a proud wife, mom, and Disney adult. I'm a natural planner with a flair for the creative, always looking for ways to add a little magical sparkle to our family's day-to-day happenings and once-in-a lifetime moments. You'll find me and my crew visiting the parks from rope drop to close and packing in as much magic as possible to each day of our Walt Disney World Resort vacation. From dining to photo spots and all the details in between, you've got a friend in me! Learn More About Amy

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