photo of Characters Around Epcot - Winnie-the-pooh
  • On Dec 1, 2021
    Kristen from MA Asked

    My husband and now-14 year old daughter are on my My Disney Experience account, but my daughter appears to be separate from us now. She is too young to have her own account. How do I get her to be a part of my account again?

    Hey there, Kristen!

    While I am sure that your teenager fully believes she is an adult, as you know, she has quite a ways to go. 

    Kristen, when your daughter's account was created, it was nested beneath your, or your husband's, My Disney Experience Account. One of two or things may have happened here, but all of them are fixable. 

    The first, and most common, problem is that a minor's account can not be shared between adults. So if your husband created your daughter's My Disney Experience account, you will not be able to see her, even if you are included on his Family & Friends List. The same holds true if you created your daughter's account; your husband would not be able to see her. 

    After the age of 13, your daughter has the option to create an account of her own. If your daughter has an email address, it may have been loaded into her My Disney Experience account. This would essentially give her an account of her own and you would need to "invite" her to join you on your Family & Friends List. 

    Kristen, another thing that could have happened is that you could have simply experienced a technical glitch. In this case, I recommend that you check your My Disney Experience account and your My Disney Experience Mobile App to make sure that both platforms are saying the same thing. 

    For all three issues, I recommend that you reach out to Walt Disney World Website support. These friendly Cast Members can be reached at (407) 939-4357 and will be happy to help you resolve this issue. 

    Enjoy your planning adventure, Kristen. 

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.