• On Dec 26, 2019
    Nicole from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    My husband and I just took our honeymoon there and spent a day in the Black Spire, We're huge star wars nerds. I bought a backpack from the Droid Depot and it's tearing. How Do I exchange this? I'm so crushed!

    Bright Suns, Nicole! Welcome to the Disney Parks Moms Panel

    Congratulations on celebrating your honeymoon on the exotic planet Batuu. My family and I have spent much time exploring Black Spire Outpost, sampling some of the local foods and sipping blue milk.

    The shopping at Droid Depot is out of this world! I'm so sorry to hEAR your backpack is tearing. To inquire about exchanging or returning an item, please call Merchandise Guest Services at 1-877-560-6477 or email merchandise.Guest.Services@DisneyParks.com. Be sure to have your receipt so you can provide all the necessary information, such as item number, cost, and transaction number. Provide as much detail as possible, especially when emailing. The Cast Member will be able to provide you with further details on the next steps.

    I hope you and your husband had a blast celebrating and plan to come back soon to experience my favorite attraction in all the galaxy- Star Wars: Rise of the Resistance. It is mind-blowing! 

    May the force be with you, Nicole!

thumbnail image for Aena

Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

Didn't find what you were looking for? Click the Ask a Question button to open the Ask a Question dialogue box. If you are not logged in a dialogue box will appear to signin in order to ask a question.

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.

Or you can continue browsing without updating.