• On Jul 9, 2021
    Kerri from BC Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I hope you can help.we have bought four 10day passes through the Disney website.I have been trying for days to try and reserve our park days through the my Disney experience and no luck.It just keeps going around in a blue circle for hours.please help

    Hey there, Kerri!

    Technology is such a wonderful thing, but it can be absolutely frustrating when it does not work the way that it is supposed to. We here at planDisney are going to try and turn around your very un-magical experience with a few recommendations to help you make your Disney Park Pass system reservations

    Kerri, the first thing that I recommend you do is to check your theme park tickets in your My Disney Experience Account. You will want to make sure that each ticket is correctly assigned to the right person and that they are for the correct dates. 

    Once you verify that everything is squared away with your tickets, I recommend that you change internet browsers or devices. Sometimes I have better luck on my computer versus trying with my phone, but I recommend that you try both methods. 

    If you are still unable to make your reservations, you may want to reach out to the friendly Tech Support Cast Members at (407) 939-4357

    Kerri, wait times have been a little longer than usual recently, but I have found that I can minimize my wait times by calling first thing in the morning. 

    Best of luck, Kerri!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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