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  • On Oct 17, 2021
    Jessica from OH Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    We got home from Disney yesterday and my sons lightsaber he built while we were there is broken. It does not light up for more 3 seconds before turning itself off. Please advise as we spent a lot of money on this and it didn’t even last 1 week.

    Bright Suns, Jessica!

    I do hope your visit to Star Wars: Galaxy’s Edge was out of this world! And I am also sure that The Gatherers at Black Spire Outpost would not want your Padawan unhappy after he worked so hard crafting his lightsaber at Savi’s Workshop - Handbuilt Lightsabers at the Walt Disney World Resort! 

    Sometimes the First Order interferes, and you may experience some malfunctions; this is why I recommend you email a Cast Member at Merchandise Guest Services at merchandise.guest.services@disneyparks.com. Please send a description of your issue in detail, including a receipt or a copy of your credit card statement showing your purchase, along with photos. If you prefer, you can send a video. A Cast Member will be in contact as soon as they can. 

    I hope your Padawan had an adventurous journey of Jedi mastery, Jessica. 

    Aena
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Meet the Panelist: Aena, Texas

Hi friends! Consider me your own Fairy Godmother, full of helpful tips to make your Walt Disney World Resort vacation magical. I'm Aena, wife to my Prince Charming, mom to future Imagineers, and forever a kid at heart. I call Walt Disney World...I mean, Texas home, and spend my time singing Disney tunes. One of my favorite things to do is to stay on property and explore everything the resorts have to offer. I'd love to help you find the best Instagram-worthy spots for your Walt Disney World Resort vacation! Learn More About Aena

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