Girl at Disneyworld
  • On Apr 16, 2021
    Maureen from TX Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hello, I've been on hold with Disney for 42 minutes so far. I am trying to find out how to connect my 9 year old grand daughter's ticket (purchased by her father in Florida) to my account so that I can add her to our reservations. Can you help me?

    Heigh-Ho Maureen,

    Welcome to planDisney, we, just like you are a Disney-loving group of Disney Guests representing all walks of life. And we are here to help guide you through your planning questions and curiouser and curiouser inquiries. I am sorry to hEAR you have been on hold for a bit, Cast Members are experiencing a high call volume and doing their best to get to everyone. I have recommended Guests sit back with a good book, show, movie and some patience and enjoy the on-hold ride. 

    But FIRST, let me see if I can help. Guests under the age of 13 need an adult to manage their ticket and itinerary. While her father may already have her profile in his My Disney Experience profile, you will need to create one for her as well. You can do this in YOUR My Disney Experience profile and add her manually to your Family & Friend list. Once you have done this and making sure her dad has not assigned the ticket to her if he has he can easily unassign it, you now will need the 12-digit Ticket ID number or Will Call ID number. Now in your My Disney Experience make your way to Park Tickets and select Link Tickets, here you will be prompted to enter the 12-digit Ticket ID/ Will Call number and assign it to your granddaughter. After you have done this successfully, you are ready to make Disney Park Pass reservations and are ready to plan your Walt Disney World vacation  If you are having difficulty, before calling (407) 566-4985, make sure you have the 12-digit ticket ID number and make sure the ticket is unassigned. Phone lines open at 7:00 a.m. and you know what they say, “ The early bird catches the worm.”

    I hope you are ready to make many magical and memorable moments that will last a lifetime and continue to visit us at planDisney for any further assistance.

    Have a Practically Perfect Day,

    Amy M. 
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Meet the Panelist: Amy, Virginia

I am a Dreamer who has always believed dreams are meant to be the path to your future. Walt Disney, I believe, felt the same way, "All our dreams can come true, if we have the courage to pursue them." Disney has always been proof that endless imagination and the passion to make them come to fruition is possible. I will never be to old for Disney, it is home to all of us Dreamers. 

Learn More About Amy

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