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  • On Jul 12, 2018
    Carolyn from MA Asked Note: This answer was provided prior to the change to planDisney and may still contain references to Disney Parks Moms Panel.

    Experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi! I'm trying to do my resort check in online and it asks for a 4 digit pin. When I press the "add" button, it does nothing? Should I call Disney IT?

    Dear Carolyn,

    Thank you for stopping by the Disney Parks Moms Panel for assistance with your Walt Disney World Resort hotel check-in!

    Sometimes Stitch gets in there and messes up the system, so I definitely recommend giving a call to the friendly Cast Members at 1(407)939-5277 and they will be able to assist you with getting access to that PIN number! That will be very important in making purchases with your MagicBand, so you definitely want that to work.

    Hope that helps with your magical planning!

    - Jan K. 
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Meet the Panelist: Jan, New Jersey

Hello there, Mouseketeers! I am a mother of three and live with my beautiful wife in New Jersey! I spent many years as a Registered Nurse in a pediatric intensive care unit, and I am now a professor of Nursing. I volunteer in my community and I enjoy taking my children here, there, and everywhere. I love to help my friends and family plan their Walt Disney World Resort vacations and I'm thrilled to be a planDisney Panelist to do just that! Learn More About Jan

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