Father and son walking through BOG
  • On Jul 9, 2021
    Wellington from NY Asked

    Hi, I understand that after purchasing tickets to the park I then have to reserve a date of attendance. My question is what happens if i have to change the day? What is the process. Contacting someone on the phone is close to impossible.

    Welcome to planDisney, Wellington! I’m excited to know that you have a Summer visit to the Walt Disney World Resort in the works!  

    I have personally selected the wrong date for my theme park tickets. I was in between two sets of dates and purchased tickets for one date and booked my Disney Resorts Collection hotel for another. I couldn't believe I did that, but thankfully, it was an easy fix.

    To change my ticket dates, I logged into My Disney Experience and went to “My Plans” to see the tickets linked to my account. If you have the option to “modify” your ticket online, you will see the word in blue. In that case you can click on it to modify the date, to change it to a different date that works better for you. 

    If you don’t see the option, you would need to call the resort at (407) 939-5277 to speak to a Cast Member. They will be happy to get it sorted out for you. 

    Wellington, if the price for the day you want to visit is lower than the price for the ticket you already purchased, you will not receive a credit or refund for that amount. If the price of the ticket for the day you would like to visit is higher, you would have to pay the difference. 

    I hope I’ve been able to help you. Please don’t hesitate to come back to see us if you have any more planning questions before your magical trip next month. It’s always our pleasure to help you!

    Veronica 
     
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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