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  • On Dec 28, 2022
    Rachael from England Asked Please note that experiences, policies, pricing and other offerings are subject to change and may have changed since the date of this answer.

    Hi, I purchased a Porg from Battu in September and the battery exploded. Any ideas how to resolve? I didn’t expect this to happen within 3 months of purchase.

    Bright Suns, Rachael! Thank you for bringing this great question to your fellow Jedi here at planDisney.

    It sounds like you've returned from a galaxy far, far away and have returned home with some precious cargo you picked up while visiting Star Wars: Galaxy's Edge – a porg! While I'm so happy to hear that you've given this little creature a new home, I'm so sorry that his battery isn't working properly. But have no fear! I would recommend reaching out to the team at Merchandise Guest Services. All you need to do is send an email to Merchandise.Guest.Services@DisneyParks.com and provide as much information as you can, including when you purchased the porg, a picture of the receipt (if available), and a description of the problem. They will be happy to hear your concern and provide you with any additional steps that may be available to you!

    Good luck, Rachael, and may the Force be with you!

    'Til the Spires!
    Michelle
    Human-Cyborg Relations
thumbnail image for Michelle

Meet the Panelist: Michelle, Pennsylvania

Hello from Mister Rogers' Neighborhood, also known as Pittsburgh! My husband and I live in a little town that we affectionately call Main Street, U.S.A. where we often find ourselves seeking out ice cream, finding new adventures, and having lightsaber battles in our backyard. While we love to travel to galaxies far, far away, we consider Walt Disney World Resort our second home and I can't wait to help you add even more magic to your Disney vacations! Learn More About Michelle

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