Father and daughter on Dumbo
  • On Apr 7, 2021
    George from NC Asked

    hey i had a trip planned in arch of 2020 that we postponed. we are planning on coming june 2021. i had bought tickets and was told that i would just need to call and have them reinstated for the days when we were coming back. is that still the case?

    Welcome to planDisney, George! You’re going to have a wonderful time visiting the Walt Disney World Resort with your family this coming June! Thanks for visiting us with your planning question. 

    To start the process of getting your tickets reinstated, send an email to WDW Guest Services- Ticket Usage at ticket.usage@DisneyWorld.com including the following items:

    -Make sure to include a copy of the front and back of your tickets (if you don’t have a hard copy of your tickets, no problem. Just include your confirmation numbers you received in an email when you purchased the tickets.)

    -Include your name

    -Daytime telephone number where you can be reached

    -Where and when the ticket was purchased

    -Purchaser’s name

    -Form of payment used 

    Explain your situation in the email and within a few days, a Cast Member will reach out to you. It’s very likely the expiration dates for unused tickets will be extended. In that case, the email response from Disney will include a confirmation number. Just link that number to your My Disney Experience account and you can go ahead and assign those tickets to guests in your party. Now you will be ready to plan your June visit!

    George, I hope I’ve been helpful. Don’t hesitate to come back to see us with more questions, as you get ready for your magical visit.  

    Veronica 
thumbnail image for Veronica

Meet the Panelist: Veronica, Florida

Hello from South Florida!  My name is Veronica.  I'm a wife and mother to two amazing girls.  I'm a bilingual journalist turned stay-at-home mom.  My first visit to the Walt Disney World Resort was at the ripe age of two and I've had the pleasure of visiting every year since!  Now as an adult, I plan my family's fun and memorable vacations.  As a planDisney Panelist, I look forward to helping you craft your magical experience!  Learn More About Veronica

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